Non-Exchangeable & Non-Refundable Products
Please note that due to final clearance, hygiene concerns and suppliers' requests, certain items and brands are non-exchangeable, non-returnable and non-refundable. Kindly double check that the items you wish to return do not fall under this list.
- Beauty products
- Earrings
- e-Gift cards
- Handkerchiefs
- Hosiery / Tights
- Lingerie sets (including women's shapewear and body shapers)
- Underpants
- Socks
- Swimwear
- Toiletries
- Items sold by Sellers (non-exchangeable but refundable)
- Sales items - we are unable to honour previous sale prices or promotions
Please note that if we receive a non-returnable item, you will be liable for its return charges without a refund/exchange.
Item(s) need to be unworn and unwashed merchandise in original saleable condition.
This list is non-exhaustive and may vary from time to time, you can always refer to your product page for your item's return/exchange eligibility.