Non-Exchangeable & Non-Refundable Products

Please note that due to final clearance, hygiene concerns and suppliers' requests, certain items and brands are non-exchangeable, non-returnable and non-refundable. Kindly double check that the items you wish to return do not fall under this list.
  1. Beauty products
  2. Earrings
  3. e-Gift cards
  4. Handkerchiefs
  5. Hosiery / Tights
  6. Lingerie sets (including women's shapewear and body shapers)
  7. Underpants
  8. Socks
  9. Swimwear 
  10. Toiletries
  11. Items sold by Sellers (non-exchangeable but refundable)
  12. Sales items -  we are unable to honour previous sale prices or promotions

Please note that if we receive a non-returnable item, you will be liable for its return charges without a refund/exchange.


Item(s) need to be unworn and unwashed merchandise in original saleable condition.

This list is non-exhaustive and may vary from time to time, you can always refer to your product page for your item's return/exchange eligibility.

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